Orderye

Terms of Service

§ 1

General Provisions

  1. These Terms of Service define the rules and conditions for using the Service as well as the rules for obtaining information and performing actions in connection with using the Service and the Orderye Application.
  2. The owner of the Application is Paweł Pierzchała, operating at ul. Ogrodniczek 9/15, 30-105 Kraków, Poland, VAT ID: PL9222979199, email: hello@orderye.com.
  3. In order to use the Service, one must read these Terms of Service and the Privacy Policy.
  4. The Application is a system tool for pre-ordering baked goods at a bakery. Bakery customers can pre-order baked goods for specific days in advance and optionally pay for them. Bakery staff can manage orders and their fulfillment.
  5. Terms used in these Terms of Service mean:
    1. Application or Tool - the online application operated by the Service Provider through the Website https://orderye.com/;
    2. Service Provider - Paweł Pierzchała, operating at ul. Ogrodniczek 9/15, 30-105 Kraków, Poland, VAT ID: PL9222979199, email: hello@orderye.com;
    3. Website - the website at https://orderye.com/ and all of its subpages;
    4. Service - the full scope of services provided electronically by the Service Provider to Clients within the scope specified in these Terms of Service;
    5. Plan - the scope of the Service specified on the subpage describing plans - https://www.orderye.com/;
    6. Client - a natural person conducting business or professional activity, a legal person, or an organizational unit without legal personality that has performed or intends to perform legal acts in direct connection with its business or professional activity as an entity producing baked goods and managing their pre-ordering and sale through the Application;
    7. Buyer - a natural person (with full legal capacity), a legal person, or an organizational unit without legal personality that has performed or intends to perform legal acts through the Application related to pre-ordering or purchasing baked goods from a Client. A Buyer may be either an entrepreneur or a consumer;
    8. User - the Client and any natural person (with full legal capacity) other than a Buyer who uses the Application with the Client's authorization;
    9. Client Account - the administrative subpage available in the Application for a specific Client, the purpose of which is to enable the Client to use the Services;
    10. Terms of Service - this document together with the Privacy Policy, which forms an integral part of these Terms of Service. All documents are available on the Website.
  6. Users and Clients may contact the Service Provider electronically via email at hello@orderye.com and by phone at +48 790 564 521.

§ 2

Services Provided via the Application

  1. The Service Provider provides electronic services to Clients on the basis of distance agreements concluded between the Client and the Service Provider.
  2. The Service Provider provides Services under the Free Plan free of charge. For providing Services under the remaining Plans (paid Plans), the Service Provider charges fees on the terms specified in these Terms of Service and in the Price List available on the Website.
  3. The Service Provider offers the Services under one of four Plans, each providing a different scope of Service: Free, Micro, Standard, and Pro.
  4. Plans have a limited maximum monthly number of orders placed by Buyers:
    • Free Plan: 25 orders per month,
    • Micro Plan: 750 orders per month,
    • Standard Plan: 1,500 orders per month,
    • Pro Plan: 5,000 orders per month.
  5. The essence of the Services is enabling access to the Application via the Internet. Through the Application, the Service Provider provides the following Services:
    1. Features available in the Free, Micro, Standard, and Pro Plans:
      1. product management (adding products that can then be added to daily selections, configuring name, price, description, and photo),
      2. daily selection management (products are made available for purchase by adding them to daily selections, managing available products, selection availability, and sales limits),
      3. order management (orders can be placed via the customer form or entered by bakery staff directly in the system, managing order status, payment status, packing, and item fulfillment),
      4. shop configuration (subdomain under the .orderye.com domain, names, descriptions, logo, email templates, payment options, delivery options, terms of service, excluding: custom domain, pickup locations, and online payments).
    2. Features available in the Micro, Standard, and Pro Plans:
      1. recurring order management (the User can add recurring orders that are automatically added to new daily selections),
      2. pickup location configuration (ability to add and manage multiple order pickup locations).
    3. Features additionally available in the Standard and Pro Plans:
      1. custom domain configuration,
      2. access to online payments provided by PayU and Viva.com.
    4. Features additionally available in the Pro Plan:
      1. B2B collaboration management (creating individual accounts and custom offers for business customers).
  6. A Client cannot use the Application without registration.

§ 3

Client Registration

  1. Clients conclude service agreements with the Service Provider by means of an agreement concluded in electronic form.
  2. The Service Provider registers an individual Client Account for each Client.
  3. Individual accounts enable Clients to use the Services provided through the Application. The Client may be a User directly or designate a person to use the Service on behalf of and for the benefit of the Client.
  4. Providing false data is not permitted.
  5. Actions within the Application on behalf of and for the benefit of the Client may only be performed by persons authorized to represent the Client or holding appropriate authorization.
  6. A person authorized to represent the Client or an Administrator is obliged to immediately notify the Service Provider if an authorization to perform actions specified in these Terms of Service on behalf of a User is revoked.
  7. In the event of justified doubts as to the accuracy of data provided by the Client, the Service Provider may withhold setting up the Client Account or suspend the operation of the Client Account until the doubts are clarified.
  8. In the event of organizational or legal changes, death, or loss of legal capacity of the Client, the Client's legal successors or legal guardians shall immediately inform the Service Provider of such circumstances.
  9. In the event of any subsequent change to such data while using the Application, the Client or User is obliged to update it immediately using the appropriate form available in the Application.

§ 4

General Rules for Using the Application

  1. To use the Application, the Client or User must meet the following technical requirements:
    1. have a computer, laptop, mobile phone, or other device with Internet access;
    2. have access to email;
    3. use a web browser (Chrome, Safari, Firefox, Opera, or Edge - in their latest versions);
    4. enable cookies in the browser.
  2. All actions undertaken by Clients and Users must comply with applicable laws and good practices.
  3. Any use of the Application to act to the detriment of other Clients, Users, the Service Provider, or third parties is prohibited.
  4. Every Client and User undertakes to:
    1. use the provided functionalities and resources of the Application in accordance with their intended purpose,
    2. verify whether they meet the technical requirements necessary to use the Service,
    3. not use the Service to process special categories of personal data,
    4. not undertake any actions that could hinder or disrupt the functioning of the Services,
    5. comply with Polish law,
    6. respect the rights and personal interests of other Clients and Users,
    7. not act to the detriment of other Clients, Users, the Service Provider, or third parties.
  5. Posting content in the Application containing materials contrary to law or good practices is strictly prohibited and constitutes a breach of these Terms of Service, in particular pornographic, vulgar, defamatory content, content offending religious feelings, inciting racial, ethnic, or religious hatred, promoting copyright infringement or software piracy, spreading data-cracking techniques or viruses, and any other materials similar in content and effect.
  6. The Service Provider provides the Services in accordance with the interoperability, compatibility, and functionality described in these Terms of Service, understood as:
    1. functionality - the ability of the digital content, digital service, or goods to perform their functions having regard to their purpose; the concept of functionality refers to the possible ways in which the digital content or digital service can be used,
    2. compatibility - the ability of the digital content, digital service, or goods to function with hardware or software with which digital content, digital services, or goods of the same type are normally used, without the need to convert the digital content, digital service, or goods,
    3. interoperability - the ability of the digital content, digital service, or goods to function with hardware or software different from those with which digital content, digital services, or goods of the same type are normally used; the concept of interoperability refers to whether and to what extent the digital content or digital service is able to function with hardware or software different from those with which digital content or digital services of the same type are normally used.

§ 5

Billing

  1. All prices listed on the Website are net prices expressed in euros (EUR).
  2. The agreement consists jointly of: the content of the agreement concluded in electronic form, these Terms of Service, and the scope of the Plan selected by the Client.
  3. The payment date is the day on which the payment is credited to the Service Provider's bank account.
  4. Currently available Plans and their prices are available at https://www.orderye.com/.
  5. The Service Provider may change the price of access to the Service for unpaid future periods - the Service Provider will inform Clients of any price changes with appropriate advance notice, including (where applicable) how to accept such changes. Price changes take effect at the start of the next billing period following the date of the price change. Continued use of the Application after the price change takes effect constitutes acceptance of the new price. If the Client does not agree to a price change, the Client has the right to reject the change by unsubscribing from the paid Service before the end of the current billing period.
  6. The Service Provider may change the price of access to the Service by automatically upgrading the Plan if the Client exceeds the monthly order limit included in the selected Plan. Exceeding the limit in a given calendar month results in an automatic upgrade of the Client's Plan to the next higher Plan and charging the Client the fee due for the higher Plan starting from the month in which the limit was exceeded.
  7. The Client may opt to receive VAT invoices. VAT invoices are issued electronically without the recipient's signature. Invoices are sent in .pdf format from the Service Provider's email address: uzytkownicy@infakt.pl.

§ 6

Trial Period

  1. A new Client receives a free trial period, the duration of which is determined individually for each Client.
  2. During the trial period, the Client has access to the full functionality of the Plan free of charge.
  3. For paid Plans, a paid subscription period automatically begins after the end of the trial period in accordance with the terms specified in the agreement. The Free Plan remains free of charge.

§ 7

Subscription Management

  1. The Client may pause the subscription by specifying a service pause date no earlier than:
    1. the current date,
    2. the date of the last daily selection available in the Application.
  2. Pausing the subscription does not result in immediate termination of access to the Services - access remains active until the specified pause date.
  3. The Client may at any time cancel a scheduled subscription pause or reactivate a paused subscription using the appropriate feature in the Application.
  4. Reactivating the subscription restores full access to the Services without the need to conclude a new agreement.
  5. The fee is due for the period of active provision of the Services, prorated to the time of using the Application in a given month.
  6. The agreement remains in force throughout the subscription pause period and allows reactivation at any time.

§ 8

Liability of the Service Provider

  1. The Service Provider undertakes to take all actions aimed at ensuring proper, secure, continuous, and error-free access to the Application.
  2. The Service Provider is not liable for:
    1. actions taken by Clients, Users, and Buyers;
    2. failure to meet specific requirements of the Client other than those resulting from the general purpose of the Application;
    3. accuracy, reliability, and completeness of data obtained while using the Application;
    4. temporary technical errors occurring during the operation of the Application;
    5. defects in data entered into the Application by Clients, Users, and Buyers;
    6. quality, availability, and accuracy of content obtained through the Application.
  3. The Service Provider is not liable for damages (including lost profits), reputational harm, business interruption, loss of data or other business information, or other pecuniary losses resulting in particular from:
    1. inability to use the Application,
    2. use of the Application,
    3. lack of access to the Application or to data, information, or messages published or read in or through the Application,
    4. use of the Application by third parties using login credentials made available by the Client,
    5. errors in the functioning of the Application,
    6. actions of third parties,
    7. actions and omissions of Users,
    8. deletion of an Account,
    9. and any other causes related to the Service, regardless of whether the losses, infringements, or damages were a direct or indirect result of the event.
  4. Liability for the performance of the agreement, provision of services, and statutory warranty (rękojmia) towards Clients is excluded in full, to the broadest extent permitted by law. Liability is excluded for both actual damage (damnum emergens) and lost profits (lucrum cessans).
  5. The Client is entitled to report remarks regarding any irregularities in the operation of the Service within 14 days of the occurrence of the irregularity. Such remarks should be submitted by email sent to hello@orderye.com. The description of the irregularity should enable the Service Provider to identify and fix the problem.
  6. Any errors in the functioning of the Service, remarks, and information about the operation of the Service, as well as breaches of these Terms of Service, should be reported to the Service Provider electronically.
  7. Upon being notified of unauthorized access to the Application, the Service Provider will take immediate steps to secure the collected data.
  8. The Service Provider has the right to make changes to the Service and the Application in connection with ongoing work to improve and modernize the Application. In particular, the Service Provider has the right to modify the functionality of the Application.
  9. For the purpose of improving the quality of services provided by the Service Provider, the Client consents to the Service Provider accessing and using information in the form of metrics, logs, and any data flowing from the Client's IT infrastructure, including User data and behavior (where they potentially affect infrastructure performance).

§ 9

Deleting Client and User Accounts

  1. The Client is entitled to delete their Client Account at any time. To do so, the Client should send an email to the Service Provider from the email address assigned to the Client Account.
  2. The Service Provider may refuse to delete a Client or User account if the Client is bound by an agreement with the Service Provider that has not been terminated, or if the Client or User has breached these Terms of Service or applicable laws and retaining the Client's or User's data is necessary to clarify those circumstances and determine liability.
  3. Account deletion at the request of a Client or User takes place within 14 days from the date of submitting the request.
  4. The service agreement concluded between the Client and the Service Provider is concluded for an indefinite period. Either Party is entitled to terminate the agreement with a 1-month notice period effective at the end of a calendar month, unless a separate agreement concluded with the Client provides otherwise. The Client Account remains active throughout the duration of the Agreement.

§ 10

Amendments to the Terms of Service
Changes to the Service

  1. The Service Provider reserves the right to amend these Terms of Service at any time for important reasons, in particular due to changes in applicable laws, technical or organizational changes in the manner of providing the Services, or changes in the legal organization of the Service Provider's business.
  2. The Service Provider will inform Clients of any amendments and their content 14 days before their introduction. The information is sent to the Client via email to the address provided during registration.
  3. The Client consents to the amendment of the Terms of Service by selecting the appropriate checkbox in the Client Account under the notice informing about the amendment.
  4. If the Client does not consent to the amendment of the Terms of Service, the Client is entitled to terminate the agreement with a 1-month notice period.
  5. If the Client takes none of the above actions within 14 days from the delivery of the notice of amendment to the Terms of Service, the amendments become binding on the Client as if the Client had accepted them in accordance with this section.

§ 11

Intellectual Property Rights

  1. All materials, including graphic elements, layout and composition of those elements, trademarks, and other information available in the Application and on the Website are the subject of exclusive rights of the Service Provider. These elements are protected by copyright, industrial property rights (including trademark registration rights), and database rights, and enjoy statutory legal protection.
  2. Downloading or using any materials available within the Application in any scope requires the prior written consent of the Service Provider each time and must not violate the provisions of these Terms of Service, applicable law, or the interests of the Service Provider and Users.
  3. Modifying or copying elements of the Website and the Application is prohibited.
  4. Creating websites or applications similar or identical to the Application that mislead recipients and may create the impression that they originate from or are affiliated with the Service Provider constitutes an act of unfair competition under applicable law.
  5. The Service Provider has the right to use the Client's logo and company name on the Website and in promotional materials with information that the Client uses the Service Provider's Services. The Client consents to the above and grants a license within this scope. The Service Provider also has the right to grant sublicenses for this purpose, e.g., to online portals and social media.

§ 12

Final Provisions

  1. In matters not regulated by these Terms of Service, generally applicable provisions of Polish law shall apply, in particular the Act of 23 April 1964 - the Polish Civil Code.
  2. Any disputes arising out of these Terms of Service and the agreement concluded between the Client and the Service Provider shall be governed by Polish law and subject to the jurisdiction of Polish courts. The court having jurisdiction to resolve disputes between the Service Provider and the Client shall be the court with local jurisdiction over the Service Provider's place of business.
  3. The rules of the Referral Program are set out in the Orderye Referral Program Terms.
  4. These Terms of Service are effective as of October 9, 2026.

Need help? Email us at hello@orderye.com